 |
| Q. Will
you place ads on my
site? |
| A.
We will NOT place
ads on your site. |
|
| Q. Do
you allow sites to
advertise for money,
on their web site? |
| A.
Yes, we allow sites
to have commercial
advertisements. |
|
| Q. What
forms of payment do
you accept? |
| A.
we accept payment
through credit card
or through bank only. |
|
| Q. Are
your server's Unix,
or NT? |
| A.
Our servers are Linux
Red Hat 7.3. and Red
Hat 9.0. |
|
| Q. Do
you allow adult sites? |
| A.
No, we dont allow
adult sites. |
|
| Q. Is
tax included with
my monthly or yearly
plan? |
| A.
Yes, tax is included
within the price. |
|
| Q. What
control panel do you
use and do you have
a demo? |
| A.
The control panel
we use is called Cpanel.
A demo of Cpanel can
be found here.
Login with the username
demo, and the password
demo. |
|
| Q. Can
I pay monthly? |
| A.
Yes, you may pay monthly. |
|
| Q. Can
I host friends? |
| A.
Yes, you may host
your friends. |
|
| Q. How
long does it take
to setup my account? |
| A.
Your account will
be setup automatically
within 15 minutes
of ordering. |
|
| Q. Are
there any hidden costs,
or setup fees? |
| A.
No |
|
| Q. Do
you offer telnet or
shell access? |
| A.
No due to security
reason's we do not
offer telnet or shell
access.You are still
able to unzip files
on the server using
our file manager as
well as the ability
to setup cron jobs. |
|
| Q. Can
I password protect
directories? |
| A.
Yes you can password
protect directory's
within CPanel. |
|
|
|
| Q. How
long does it take
to get my domain working? |
| A.
It usually takes 24-48
hours for a domain
to fully propagate. |
|
| Q. What
do I set my domains
name server's to? |
| A.
Please read your welcome
e-mail if you have
lost your welcome
email you can email
us requesting your
DNS. |
|
| Q. Can
I view my site even
though my domain's
name servers haven't
propagated yet? |
| A.
Yes Click
here |
|
|
|
| Q. Do
you have a manual
for our control panel? |
| A.
Go to http://www.cpanel.net/docs/cp/index.html |
|
| Q. Where
do I go to login to
my control panel? |
| A.
You go to http://www.yourdomain.com/cpanel |
|
| Q. How
do I make sub-domains? |
| A.
To make a sub-domain
login to your control
panel and click "domain
management" inside
of domain management
you will see a place
to manage and add
sub-domains. |
|
|
|
| Q. Where
can I download a free
FTP? |
| A.
We recommend downloading
WS FTP from here |
|
| Q. It's
not letting me upload
my files what's wrong? |
| A.
Make sure you are
uploading to the right
web directory which
is the public_html
folder. |
|
| Q. Why
doesn't my ftp password
change when I change
my Cpanel password? |
| A.
Please allow 24 hours
for your FTP password
to sync with your
Cpanel password. |
|
|
|
| Q. What
is the path to my
users files? |
| A.
The path is /home/username/public_html |
|
| Q. What
is the local path
to perl? |
| A.
The path to perl is
/usr/bin/perl |
|
| Q. What
is the path to curl? |
| A.
The path to curl is
/usr/bin/curl |
|
| Q. What
is the path to ImageMagick? |
| A.
The path to ImageMagick
is /usr/bin/ |
|
| Q. What
is the path to convert
for ImageMagick? |
| A.
The path to convert
is /usr/bin/ |
|
| Q. What
is the path to sendmail? |
| A.
The path to sendmail
is /usr/sbin/sendmail |
|
|
|
| Q. How
do I create email
accounts? |
| A.
To create an email
account login to your
control panel and
click add/remove email
account's. |
|
| Q. What
do I put for both
incoming and outgoing
mail server? |
| A.
For both incoming
and outgoing mail
server put mail.yourdomain.com |
|
| Q. Where
do I go to check my
emails using my browser? |
| A.
yourdomain.com/webmail/ |
|
| Q. How
can I setup webmail
to go directly to
horde, neomail or
squirrel mail? |
| A.
Login to the one you
prefer to use after
doing so copy the
entire url from your
address bar. You will
not login to your
cpanel and create
a subdomain to go
to the address you
just copied. |
|
| Q. How
do I setup FormMail? |
| A.
FormMail
Tutorial |
| |
| Q. How
do I setup Emails in Outlook? |
| A. Email Settings in MS Outlook |
|
| CGI/ASP/PHP/MySql/JSP |
Top |
|
|
| Q. None
of my cgi scripts
are working on the
server. How do I get
them to work? |
| A.
Make sure that they
are chmoded to 755 |
|
| Q. How
do I create databases
and manage them? |
| A.
Login to your cpanel
and click MySQL Databases.
After your database
is created you can
manage it from phpmyadmin.
This can be found
at the very bottom
of the MySQL page. |
|
|
|
| Q. What
version of php are
you using? |
| A.
We are using version
4.3.3 and 4.3.4 |
|
| Q. What
version of perl are
you using? |
| A.
We are using version
5.6.1. |
|
| Q. What
version of MySQL are
you using? |
| A.
We are using version
4.0.15 |
|
| Q. What
version of cpanel
are you using? |
| A.
Our servers automatically
stay up to date with
the most recent stable
Cpanel version. |
|
|
|
| Q. How
do I get the 30 day
money back? |
| A.
Simply email us your
username, password,
and why you wish to
cancel within thirty
days, and we process
your refund in less
then 24 hours. |
|
| Q. How
do I make a payment? |
| A.
All online payments
are recurring. Your
payment will automatically
be deducted. |
|
| Q. How
do I stop billing? |
| A.
If you wish to close
your account simply
email us your username,
password, and why
you wish to cancel.
You must also include
"I give you permission
to delete my website
and all of it's content." |
|
|
|
| Q. What
is the difference
between shared ssl
and private ssl? |
| A.
A shared ssl displays
as https//ip/~yourusername/
A private ssl would
display as https://www.yourdomain.com
in the address bar. |
|
| Q. How
do I purchase a private
ssl from you and what
type is it? |
| A.
Please email to do
so. Go
here |
|
| Q. Whats
the path to the free
shared ssl? |
| A.
We need to activate
the shared ssl on
each site manually
that will require
it. |
|
| Q. I'm
going to purchase
my own ssl what do
I need to know? |
| A.
Our servers are Apache
+ Mod SSL If you require
assistance from us
to install it there
will be a $30.00 installation
fee. |
|
| Q. How
do I transfer a ssl? |
| A.
Every place that sells
ssl's has a different
transfer procedure.
You will need to ask
the supplier you purchased
it from. |
|
|
|
| Q. READ
THIS BEFORE SETTING
UP A SUBDOMAIN! |
| A.
To create a sub domain
cpanel asks for the
name you wish to use.
MAKE SURE the subdomain
name you give it doesn't
have a folder already
named that name. If
it does the sub will
not work. Example...
I want to create the
subdomain test.navicosoft.com
so my sub name is
going to be test.
If I already have
a folder in my ftp
named test I need
to delete it or rename
it to something different
before I create the
subdomain with the
test name from cpanel. |
|
| Q. What
is a subdomain? |
A.
www.domain.com is
a domain name. A subdomain
is anything that replaces
the www in a domain
name.forum.aol.com
is a subdomain. www.forum.aol.com
is not a subdomain.
Addon Domains |
|
| Q. What
is an addon domain? |
| A.
An addon domain is
a fully functional
domain that will work
out of a folder in
your main sites ftp. |
|
| Q. READ
THIS BEFORE SETTING
UP AN ADDON DOMAIN! |
A.You
cannot create an addon
domain if your dns
hasn't proprograted
to the server already.
So after you change
the sites dns you
are trying to add
you will need to wait
24-48 hours before
attempting to create
your addon domain.
There are three fields
cpanel asks for when
creating an addon
domain.
1.
"New
Domain Name:"
You will put in the
newdomain.com do not
put www in the name!
2.
"Username/directory/subdomain
Name:"
This will be the folder
cpanel creates in
your main accounts
ftp. MAKE SURE that
the name you give
it doesn't already
have a folder. Example...
If you want to give
it the username chris.
You cannot have a
folder in your account
named chris already.
If you do and still
try creating the username
for the addon domain
to be chris you will
mess a lot of things
up!!!
3.
"Password:"
fill in any password
you want here. |
|
| Q. Help
I added an addon domain
why did it say subdomain
added?!!? |
| A.
It creates it as a
subdomain by creating
the folder within
your main sites ftp.
Please ignore this!
It is a fully functional
domain name. It is
only called a subdomain
when in fact it is
an addon domain. |
|
| Have
any other question?
Ask
here |
|
